At This Hip City, we want to ensure that every product meets the needs of our customers and will always do our best to work with you when something isn’t right.
This Hip City products that are purchased on our website (excluding promotional or sale items) can be returned or exchanged within 30 days of the purchase date.
Refunds (excluding shipping costs) will be issued to the original method of payment.
All merchandise must be returned unused, unwashed and be accompanied by the original hang tags, packaging and any promotional items that were included with your shipment (i.e. stickers, cloth bags etc.). You will also need the receipt or proof of purchase.
The condition of the product is left at the sole discretion of This Hip City.
*Please note: Customers are responsible for all shipping expenses on the return of This Hip City products.
To start a return, you can contact us at firstname.lastname@example.org
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.